Refund and Cancellation Policy

Recharge and Bill Payment Cancellation

Once a recharge or bill payment request is submitted to an operator or biller, it generally cannot be cancelled because the service is processed electronically and often in real time.

Failed Transactions

If a recharge or bill payment fails after payment, the user-selected refund destination applies. The gateway-funded portion is returned to the original payment source when that option was selected; otherwise the eligible amount is returned to the PDRS Wallet. Any eligible earned cashback remains in the PDRS Wallet.

Source Refund Failure

If the payment gateway definitively cannot complete an original-source refund, PDRS may return the verified reserved amount to the PDRS Wallet after reconciliation. Pending or uncertain gateway refunds are not released until their final status is confirmed.

Successful Transactions

Successful recharge and bill payment transactions are normally non-refundable. Users are responsible for entering the correct mobile number, consumer number, biller, amount, and other required details.

Pending Transactions

Pending transactions may require additional confirmation from the operator, biller, bank, or provider. Final status will be updated after confirmation.

Refund Timeline

Eligible refunds are usually processed within 1 to 7 business days after confirmation, though bank or payment gateway settlement timelines may vary.

Disputes

Users can raise a dispute from the platform or contact support with transaction reference details. We may request additional information to verify the claim.